Terms of sale
Version in force as of 21/01/2025
Article 1 - Scope of application
These General Terms and Conditions of Sale and Services are entered into between the company LABORATOIRES 5 MONDE, a simplified joint-stock company (SAS) registered with the Paris Trade and Companies Register under SIREN number 435 296 470, with its registered office at 6 Square de lâOpĂ©ra-Louis Jouvet, 75009 Paris, France (hereinafter referred to as âALGOTHERMâ), and any consumer customer wishing to place an order or make a reservation on the website https://www.algotherm.com (hereinafter referred to as the âSiteâ), and are intended to govern the contractual relationship between the Parties.
These General Terms and Conditions constitute a distance-selling contract defining the rights and obligations of ALGOTHERM and the Customer in connection with the sale of products and services listed on the Site (hereinafter referred to as the âProductsâ).
Customers are exclusively consumers. They are defined as natural persons acting for purposes that do not fall within the scope of their commercial, industrial, craft, liberal or agricultural activity.
These General Terms and Conditions of Sale apply to any order placed by the Customer with ALGOTHERM.
Validation of the sale by the Customer constitutes order confirmation and implies acceptance of these General Terms and Conditions of Sale.
ALGOTHERM reserves the right to modify these General Terms and Conditions of Sale at any time.
Customers are therefore invited to read the General Terms and Conditions of Sale carefully each time a new order is placed.
The General Terms and Conditions of Sale applicable are those in force on the day the order is placed.
As ALGOTHERM offers goods and services for sale, certain provisions herein apply specifically to the relevant products and services.
These General Terms and Conditions of Sale and Services notably specify the conditions of ordering, payment, delivery and the management of possible returns and refunds of Products ordered by Customers.
The General Terms and Conditions of Sale and Services on the Site apply to the exclusion of any other conditions, in particular those applicable to in-store sales or sales via other distribution or marketing channels.
They shall prevail, where applicable, over any other version or contradictory document.
They are accessible at any time on the website www.algotherm.com.
The Customer declares having read and accepted the General Terms and Conditions of Sale and Services before placing an order. Validation of the order by the Customer constitutes acceptance without restriction or reservation of these General Terms and Conditions of Sale and Services.
As the General Terms and Conditions of Sale and Services may be modified subsequently, the version applicable to the Customerâs purchase is the one in force on the website www.algotherm.com on the date the order is placed.
Changes to the General Terms and Conditions of Sale and Services are binding on users of the website www.algotherm.com from the time they are published online and cannot apply to transactions concluded previously.
These General Terms and Conditions of Sale and Services are supplemented by the âGeneral Terms of Use and Legal Noticeâ, as well as the âPrivacy Policyâ and the âCookie Policyâ of the website www.algotherm.com.
Article 2 - Products and services offered for sale
2-1. Types of products and services
The Products offered for sale on the website www.algotherm.com are cosmetic products or Gift Vouchers allowing access and/or treatments in spas operated by ALGOTHERM.
The services offered for sale on the website www.algotherm.com are reservations for treatments and/or spa access in spas operated by ALGOTHERM. These are reservations for a fixed date and time and fall within the definition of leisure activity services under the French Consumer Code.
Gift vouchers and gift cheques may be used to purchase products and services directly in Algotherm establishments as well as for orders on the website www.algotherm.com, whether for Product purchases or service reservations.
2-2. Product presentation and availability
The presentation of Products offered by ALGOTHERM on the Site is intended to enable the Customer to learn about their essential characteristics.
To this end, ALGOTHERM takes the greatest care to publish clear and accurate information, notably through technical descriptions and/or illustrative photographs.
The main characteristics of the Products, including all substantial information required by applicable regulations, in particular specifications, illustrations and indications of dimensions and capacity, are presented on the website www.algotherm.com on each Product page.
The Customer must read them before placing any order.
Differences in perception may exist between the Product received and its on-screen representation, particularly regarding colours, shades, textures or visual rendering. These variations may result notably from the resolution or configuration of the Customerâs display device. Consequently, a tolerance is expressly accepted regarding shades, as colours may vary slightly from one batch to another or depending on manufacturing conditions, notably packaging.
The selection and purchase of a Product are the sole responsibility of the Customer.
Photographs and graphics presented on the website www.algotherm.com are non-contractual and cannot engage ALGOTHERMâs liability.
The Customer must refer to the description of each Product to learn about its properties and essential features.
Contractual information is presented in French and is confirmed at the latest at the time of order validation by the Customer.
Product offers are valid within the limits of available stocks, as specified when the order is placed.
Product availability is indicated when Products are selected, subject to possible synchronization errors in ALGOTHERMâs IT system.
In any event, Product availability will be definitively confirmed when the order shipment confirmation is sent to the Customer by email.
If one of the ordered Products is unavailable when preparing the Customerâs order, ALGOTHERM undertakes to contact the Customer as soon as possible to indicate the timeframe for potential delivery or to propose a substitute Product with comparable characteristics.
In the event of definitive unavailability of the ordered Product, ALGOTHERM undertakes to refund the Product, including shipping costs, within a maximum of 14 (FOURTEEN) days.
Article 3 - Order
3-1. Placing an order
The Customer declares that they have the capacity to enter into this contract, i.e. they are of legal age and not under guardianship or curatorship. The Customer declares that the purchase of Products or services is unrelated to any professional activity, and that their acquisition is exclusively for personal, private and non-professional use, any resale being prohibited.
All orders placed on the Site are governed by French law, regardless of the country from which the Site is accessed or the order is placed.
The Customer places an order in accordance with the instructions provided on the Site. They undertake to complete their registration and order form ensuring that all necessary information is complete and accurate. In any event, the Customer is responsible for the information entered on the registration form and when placing the order. In the event of an error (name, address, etc.), ALGOTHERM cannot be held responsible for failures or delays in Product delivery.
For treatment and spa reservation orders, the Customer will specify the desired dates, times and types of treatments.
Before final submission of the order, an order summary appears allowing the Customer to verify the details, total price and correct any errors before confirming acceptance. It is the Customerâs responsibility to verify the accuracy of the order and immediately report or correct any error.
The order is recorded on the website www.algotherm.com once the Customer accepts the General Terms and Conditions of Sale and Services by ticking the relevant box and validates the order by paying the indicated price. This validation implies acceptance of all General Terms and Conditions of Sale and Services as well as the General Terms of Use and Legal Notice, the Privacy Policy and the Cookie Policy of the website www.algotherm.com.
Validation of the order constitutes an electronic signature. This signature has the same legal value between the Parties as a handwritten signature and serves as proof of the entire order, acceptance of the order and the sums due.
The sale is deemed concluded once the order is validated by the Customer, subject to the right of withdrawal. ALGOTHERM undertakes to confirm the order by email without delay. Any cancellation or refusal of an order by ALGOTHERM may only occur for legitimate reasons in accordance with applicable legislation.
ALGOTHERM reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to payment of a previous order.
The Customer may track the progress of their order on the website www.algotherm.com by logging into their personal account.
ALGOTHERM does not intend to sell Products on the website www.algotherm.com to professionals, but only to consumers or non-professionals for personal needs. In accordance with Article L 121-11 of the Consumer Code, ALGOTHERM reserves the right to refuse or cancel, for âlegitimate reasonsâ, any order whose quantity of Products or amount payable (for one or several cumulative orders) does not correspond to the usual average household use, any order suggesting that an economic activity is being carried out by the Customer in connection with the ordered Products, or more generally any abnormal order as defined by applicable case law.
3-2. Order and use of Gift Vouchers
This article of the General Terms and Conditions of Sale and Services applies only to online sales of Gift Vouchers or Gift Cheques.
The Customer places an order in accordance with the instructions on the Site and undertakes to complete their registration and order form with complete and accurate information. The Customer is responsible for the information entered. In case of error (name, email address, etc.), ALGOTHERM cannot be held responsible for failure to transmit gift vouchers.
Gift Vouchers are sent electronically. ALGOTHERM sends the Customer an order confirmation and summary by email, with the Gift Voucher attached, which the Customer must print in order to use it.
Their validity period is indicated on the purchase page; failing this, they are valid for one year. ALGOTHERM declines any responsibility in case of loss, theft or use by a third party of Gift Vouchers.
Gift Vouchers contain a unique code enabling the chosen spa to verify whether the purchased treatment has already been carried out.
Gift Vouchers are non-refundable and non-exchangeable, except in case of Customer withdrawal. If a Gift Voucher is not used before its expiry date, the Customer cannot claim any refund.
To benefit from treatments, the beneficiary Customer of a Gift Voucher may either book online in accordance with Article 3.3 or contact the relevant Spa and follow its booking procedure.
In general, once the date and time of the treatment are set, the Customer must:
Arrive 15 minutes before the appointment time to ensure punctuality (in case of delay, the treatment duration will be reduced accordingly).
Inform staff of any health issues (circulatory problems, allergies, asthmaâŠ) or pregnancy (some treatments may not be recommended).
In case of pregnancy, provide medical authorization when booking body treatments.
In case of serious illness or major surgery close to the appointment date, provide a medical certificate stating no contraindication.
If an appointment is cancelled less than 24 hours in advance or in case of no-show, the Gift Voucher will be considered definitively lost and will not be refunded or credited.
It is also specified that:
Treatment durations are indicative.
Treatment packages are indivisible, cannot be modified and must be performed in one session.
Body treatments are not accessible to persons under 18 years of age.
ALGOTHERM reserves the right to refuse the requested service if the Customer does not meet the above conditions. In such a case, ALGOTHERM cannot be held liable to compensate the Customer.
3-3. Online booking
The website www.algotherm.com allows the Customer to book and make an appointment for a treatment or spa access in an ALGOTHERM establishment among those listed.
The Customer may book for themselves or offer the booking to a guest.
Appointment availability is indicated at the time of booking. In case of booking a time slot unavailable for the Spa, notably due to synchronization issues, the Spa will contact the Customer to set a new appointment or refund the Customer.
The reservation is recorded once the Customer accepts the General Terms and Conditions of Sale and Services by ticking the relevant box and validates the reservation by paying the indicated price. This implies acceptance of all General Terms and Conditions of Sale and Services as well as the General Terms of Use and Legal Notice, the Privacy Policy and the Cookie Policy of the website www.algotherm.com.
Validation of the reservation constitutes an electronic signature. This signature has the same legal value as a handwritten signature and serves as proof of the reservation, acceptance thereof and sums due.
ALGOTHERM reserves the right to cancel or refuse any reservation from a Customer with whom there is a dispute regarding payment of a previous order.
3-4. Order cancellation
Once confirmed and accepted by ALGOTHERM, the order cannot be cancelled except in case of withdrawal or force majeure.
Article 4 - Prices
Products and services are supplied at the prices in force on the website www.algotherm.com on the day of the order. Prices are expressed in Euros, all taxes included (TTC), with VAT applicable at the rate in force at the time of invoicing.
Prices take into account any discounts granted by ALGOTHERM on the website www.algotherm.com.
ALGOTHERM reserves the right to modify its sale prices at any time. However, no modification after an order has been placed may be applied. The applicable price is that displayed on the Site on the day of the order.
Shipping, transport and delivery costs are not included in Product and service prices. They are charged in addition according to conditions and rates detailed on the website www.algotherm.com in the FAQ section, and their exact amount is communicated to the Customer before final validation of the order. If the Customer requests a faster or more expensive shipping method than standard shipping, the additional costs are entirely borne by the Customer.
The payment requested from the Customer corresponds to the total purchase amount including these costs.
An invoice is issued by ALGOTHERM and made available to the Customer via their personal account.
Article 5 - Payment conditions
The price is payable in full at the time of order by bank card (CB / Visa, CB / Mastercard, CB / e-Carte Bleue) or via a PayPal account.
The total order price is indicated at the end of the online order before validation and corresponds to the price of Products including taxes plus transport or service costs.
Payment by bank card is irrevocable except in case of fraudulent use. In such a case, the Customer may request cancellation of payment and reimbursement.
ALGOTHERM also reserves the right, in case of non-compliance with payment conditions, to suspend or cancel delivery of ongoing orders.
No additional fees exceeding those borne by ALGOTHERM for the use of a payment method may be charged to the Customer.
Once the payment method is selected, the Customer is redirected to a secure site managed by ALGOTHERMâs financial partner. Payment is made through the 3D Secure program. The Customerâs banking data does not pass through www.algotherm.com; only ALGOTHERMâs financial partner has access to this data.
Article 6 - Transfer of ownership and risks
Ownership of Products transfers only after full payment of the price by the Customer, regardless of delivery date.
Transfer of risks of loss or damage occurs only when the Customer physically takes possession of the Products.
Article 7 - Delivery and receipt of Products
Delivery is carried out by the carrier chosen by ALGOTHERM.
Products are delivered to the address indicated by the Customer on www.algotherm.com or to the relay point chosen.
Delivery times indicated on the Site are as precise as possible based on carrier availability, delivery country and ordered Products.
Delivery time runs from the day after final order validation.
In accordance with Article L216-1 of the Consumer Code, if no delivery date is specified, ALGOTHERM delivers without undue delay and at the latest within 30 days after contract conclusion.
ALGOTHERM cannot be held responsible for delay or non-receipt due to force majeure or Customer fault such as absence at delivery or incorrect address.
In accordance with Article L216-1 of the Consumer Code, in case of failure to deliver on the agreed date or within 30 days, the Customer may terminate the contract by registered letter or other durable medium after having requested delivery within a reasonable additional period, if ALGOTHERM fails to deliver within that period.
The contract is considered terminated upon receipt by ALGOTHERM of the termination notice, unless delivery has occurred in the meantime.
The Customer may immediately terminate the contract if ALGOTHERM refuses delivery or fails to deliver on the agreed date where this date constitutes an essential condition of the contract.
When the contract is terminated under Article L216-2, ALGOTHERM refunds all sums paid within 14 days following termination.
Unless exceptional circumstances or unavailability of one or more Products, Products are delivered in a single shipment.
Sales are limited to mainland France including Corsica, Monaco, Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands, Portugal, Slovenia.
French overseas territories (DROM COM) are excluded.
Specific delivery fees apply depending on location and country. The Customer is informed in advance of delivery fees and possible customs duties.
Article 8 â Receipt of Products
Delivery is made to the delivery address provided by the Customer. ALGOTHERM cannot be held responsible for delay or non-delivery due to incorrect or impossible addresses.
Delivery is deemed completed when the carrier hands over the Products to the Customer.
The Customer must personally receive the Products and sign the delivery slip if required.
The Customer is notified by SMS and/or email when the order is dispatched and may track shipment via the provided link.
Upon receipt, the Customer must check the general condition of the Products and ensure they conform to the order.
In case of dispute, damage, shortage or delay, the Customer must make clear and precise reservations on the delivery slip and confirm these to the carrier by registered letter within three (3) days, excluding holidays.
In accordance with Article L. 224-65 of the Consumer Code, when the Customer personally receives transported goods and the carrier has not allowed effective verification, the period is extended to ten (10) days.
In case of damaged or non-compliant Product, the Customer must indicate this on the delivery slip and inform ALGOTHERM as soon as possible. The Product must then be returned in its original packaging with any provided return slip.
After receipt and verification, ALGOTHERM will either resend the Product or cancel the order at the Customerâs choice.
Article 9 - Customer obligations
The Customer undertakes to provide ALGOTHERM with all elements necessary for proper execution of orders and remains responsible for the content and accuracy of transmitted information.
Selection, use, storage and maintenance of Products are under the sole responsibility of the Customer.
Article 10 - Legal guarantees and claims
10-1. Legal guarantees
ALGOTHERM, as seller, is liable for lack of conformity under Articles L.217-3 et seq. of the Consumer Code and for hidden defects under Articles 1641 et seq. of the Civil Code.
Claims must be addressed to ALGOTHERM at the address indicated in Article 1.
The Customer has two (2) years from delivery to invoke the legal guarantee of conformity. During this period, the Customer only needs to prove the existence of the defect, not its date of appearance.
For goods including continuous digital content or services lasting more than two (2) years, the guarantee applies throughout the supply period.
The legal guarantee includes necessary updates to maintain conformity.
The Customer is entitled to repair or replacement within thirty (30) days, free of charge and without major inconvenience.
If repaired, the guarantee is extended by six (6) months. If replacement is imposed by ALGOTHERM, the guarantee is renewed for two (2) years from replacement date.
The Customer may request a price reduction or full refund upon return of the Product if repair or replacement is refused, delayed beyond 30 days, causes major inconvenience, or if non-conformity persists.
Immediate price reduction or contract termination is possible if the defect is serious. No termination is allowed for minor defects.
Any immobilization period suspends the running guarantee.
Bad faith obstruction to the legal guarantee may result in a civil fine up to 300,000 euros or 10% of average annual turnover.
The Customer also benefits from the legal guarantee against hidden defects for two years from discovery, giving right to price reduction or full refund.
10-2. Claims
The Customer must provide proof of defects or anomalies and allow ALGOTHERM to inspect them.
Except for withdrawal, any Product return requires express agreement from ALGOTHERM. Products must be returned in perfect condition with accessories.
Returns lead to replacement or refund after verification. Shipping risks and costs are borne by the Customer if non-conformity is not established.
Article 11 - Right of withdrawal
Only consumer Customers benefit from this article.
11-1. Application
In accordance with Article L.221-18 of the Consumer Code, the Customer has fourteen (14) days from receipt of Products to withdraw. If the deadline expires on a weekend or holiday, it is extended to the next business day.
This right also applies to gift vouchers and gift cheques, excluding treatment and spa reservations, which are leisure services excluded under Article L221-28.
11-2. Exercise
To withdraw, the Customer must send ALGOTHERM the withdrawal form (Appendix 1) or an unambiguous statement within fourteen (14) days to the address in Article 1.
Products must be returned at the Customerâs expense within fourteen (14) days, in original packaging, perfect condition, with labels, accessories and gifts.
Damaged, soiled or incomplete Products are not accepted. Withdrawal cannot be exercised for unsealed Products returned for hygiene or health protection reasons.
Return costs are borne by the Customer.
The Customer may be liable for depreciation resulting from handling beyond what is necessary to verify nature and functioning.
11-3. Refund
ALGOTHERM refunds all sums paid, including delivery costs, within fourteen (14) days from being informed of withdrawal, but may defer until Products are recovered or proof of dispatch is provided.
Products must be returned within fourteen (14) days after notifying withdrawal.
Return shipping costs are borne by the Customer.
Refunds are made using the same payment method unless otherwise agreed, without additional fees.
ALGOTHERM does not refund extra costs if the Customer chose a more expensive delivery method than standard.
If withdrawal concerns part of an order, delivery fees are refunded pro rata if variable, or not refunded if fixed.
Article 12 - Refund conditions for cancelled treatments
As a commercial gesture, ALGOTHERM allows cancellation of online booked treatments if cancelled at least 24 hours before the appointment.
If cancelled less than 24 hours before, the amount paid remains with ALGOTHERM.
Refunds are made using the same payment method unless otherwise agreed. Only the purchasing Customer may receive a refund, not the beneficiary of gift vouchers.
ALGOTHERM may defer reimbursement until Products are received or proof of dispatch is provided.
Article 13 - Reporting adverse effects
For any question regarding a Product or in case of adverse effect or incident, the person concerned may contact ALGOTHERMâs Vigilance Service by email: [email protected] or by post: SNOW GROUP â Service Affaires RĂ©glementaires, Avenue du GĂ©nĂ©ral de Gaulle, 14200 HĂ©rouville-Saint-Clair.
Personal data is processed for regulatory vigilance purposes and may be communicated to competent authorities under medical confidentiality. Authorized staff may access this data. Further information is available upon request.
Article 14 - Intellectual property
Content of www.algotherm.com is the property of ALGOTHERM and its partners and protected by intellectual property laws. Any reproduction is strictly prohibited and may constitute infringement.
Article 15 - Personal data
The Customer is informed that ALGOTHERM processes personal data in connection with orders. Details are provided in the privacy policy.
Article 16 - Force majeure
The Parties are released from their obligations in case of force majeure. Force majeure means any unforeseeable, irresistible and external event making performance impossible or significantly more difficult.
Examples include war, riots, fire, flood, natural disasters, severe weather, virus, epidemic, pandemic, administrative closure, strikes, transport disruption, travel bans, energy supply failures, telecom or IT network failures, regulatory changes, supplier or subcontractor failures.
The affected Party must inform the other as soon as possible and use best efforts to resume obligations.
Article 17 - Applicable law - Language
These General Terms and related operations are governed by French law.
They are written in French. If translated, only the French version prevails in case of dispute.
Article 18 - Disputes and mediation
Any disputes relating to these Terms that cannot be resolved amicably shall be submitted to competent courts.
In accordance with Article L.612-1 of the Consumer Code, the Customer may use a consumer mediator free of charge.
ALGOTHERM adheres to FEVAD mediation services: www.mediateurfevad.fr.
After contacting ALGOTHERM Customer Service and failing satisfactory resolution, the Customer may submit the dispute to:
MĂ©diateur de la consommation FEVAD
BP 20015 â 75362 PARIS CEDEX 8
Email: [email protected]
To submit a dispute, the Customer may:
- complete the form on the MEDIATEUR FEVAD website by clicking here,
or
- send a letter to: MĂ©diateur de la consommation FEVAD â BP 20015 â 75362 PARIS CEDEX 8
The request must include:
- Customer contact details
- Order number and/or Customer number
- Order date
- Description of the dispute
- Prior written steps taken with ALGOTHERM
- Solutions proposed by ALGOTHERM
- Customer expectations
ALGOTHERM also informs the Customer of the EU online dispute resolution platform: https://webgate.ec.europa.eu/odr/.
Article 19 - Opposition to telephone solicitation
The Customer may register on the Bloctel list to oppose telemarketing. This does not prevent ALGOTHERM from contacting the Customer for contract execution needs.
Article 20 - Contact
For any question or complaint relating to orders, withdrawal, non-conforming Products, Site use, Product quality, adverse effects or incidents, the Customer may contact ALGOTHERM Customer Service:
By email via the contact form on www.algotherm.com or Consumer Service: [email protected]
By post: SNOW GROUP â Service Client Algotherm, 44 avenue Georges Pompidou, 92300 Levallois-Perret, France
Household Packaging IDU: FR210975_01EOMJ
Article 21 - Appendix 1 â Withdrawal form
Complete and send this form only if you wish to withdraw from an order placed on www.algotherm.com, except exclusions or limits provided in the General Terms and Conditions.
To:
SNOW GROUP â E-SHOP ALGOTHERM
44 avenue Georges Pompidou
92300 LEVALLOIS-PERRET
France
I hereby notify my withdrawal from the contract relating to the order of the Products below:
Ordered on:
Received on:
Order number:
Customer name:
Customer address:
Description and quantities of returned Products:
Customer signature (only if sent on paper):
Date: