Terms of service

These Terms and Conditions of Use (hereinafter the "T&Cs") are entered into between LABORATOIRES CINQ MONDES, a simplified joint stock company with share capital of 84,050 euros, whose registered office is located at 6 square de l’Opéra-Louis Jouvet, Paris (75009), France, registered with the Paris Trade and Companies Register under number 435 296 470 (hereinafter "LCM"), and any persons wishing to browse the website www.algotherm.com (hereinafter the "Users").

LCM and the Users are hereinafter jointly referred to as the "Parties".

Use of the website www.algotherm.com (hereinafter the "Site") and the services offered thereon is governed by these T&Cs, supplemented by the Site Privacy Policy and Cookie Policy. The purchase of products listed on the Site is governed by the Site General Terms and Conditions of Sale, it being specified that only Users having the status of consumer may purchase these products.

Accordingly, any User wishing to use the Site, browse its various pages and benefit from the services offered thereon must first read and accept these T&Cs in their entirety. In any event, browsing the Site implies full and unconditional acceptance by the User of the rules set out below.

The fact that one of the Parties does not avail itself at a given time of one of these conditions may not be interpreted as a waiver of the right to rely on it subsequently.

The invalidity of any clause of the T&Cs shall not affect the validity of the T&Cs as a whole.

Last update of the T&Cs: 05 December 2025

Article 1 - Legal notices

Site publisher: The Site is produced and published by LABORATOIRES CINQ MONDES, a simplified joint stock company with share capital of 84,050 euros, whose registered office is located at 6 square de l’Opéra-Louis Jouvet, Paris (75009), France, registered with the Paris Trade and Companies Register under number 435 296 470. Contact: [email protected].
Publishing Director: Delphine FRAIGNAUD
Site hosting provider: Shopify, 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, Ireland, D04 XN32,+39 353 411 4904

Article 2 - Connection to the Site / Browsing

To use the Site, the User connects to the Site at www.algotherm.com.

Access to the Site and to presentation pages is not subject to the creation of a user account.

Article 3 - Presentation and purpose of the Site

The purpose of the Site is to present and offer for online sale cosmetic products of the brand "Algotherm", vouchers and Gift Certificates, as well as spa treatments and spa entries via a reservation system (hereinafter the "Products"), all marketed by LCM.

LCM endeavours to provide clear, accurate and up to date information regarding the characteristics of the Products.

The Site also aims to disseminate information related in particular to the Products and the universe of the brand "Algotherm".

The Site also lists points of sale distributing the Products.

In addition, the Site may disseminate information relating to promotional operations, newsletter subscription and the organisation of games allowing users to win gifts.

LCM endeavours to provide clear, accurate and up to date information regarding the characteristics of the Products, the points of sale distributing the Products and the promotional operations carried out by them. However, LCM cannot guarantee that this information is fully up to date, particularly due to the distribution of Products by independent distributors. In order to best meet this objective, the User may report any erroneous or inaccurate information by sending an email to the following address: [email protected].

Article 4 - Site content

4-1. The Site

The Site and any software used in connection with it may contain confidential information as well as data protected by intellectual property law. Thus, unless otherwise stated, intellectual property rights relating to the web pages and any data of any nature contained on the Site and each of the elements making up the Site (images, illustrations, sounds, texts, graphic elements), including software, databases and newsletters, are the exclusive property of LCM and or any company of the group to which LCM belongs (hereinafter the "Content") or third parties who have granted LCM a right of use. No licence or right other than that of consulting the Site is granted to the User.

Reproduction of all or part of the Content is authorised solely for information purposes for personal and private use. Any reproduction and any use of copies made for other purposes, in any manner whatsoever and in any form whatsoever, is expressly prohibited. It is also prohibited to copy, modify, create a derivative work, assemble, decompile, except in cases provided by law, sell, assign, sublicense or transfer in any way whatsoever any right relating to the Content. It is also prohibited to modify all or part of the Content, in particular the software, or to use modified versions of the software in particular in order to access the Site by any means other than the interface provided to Internet users for this purpose.

Use of all or part of the Content without written authorisation from LCM, in particular for commercial purposes, is prohibited and may give rise to criminal and or civil proceedings.

To obtain written authorisation from LCM to use all or part of the Content, the User may contact the LCM communication department at the following address: [email protected].

4-2. Trademarks

All trademarks or logos appearing on the Site are the property either of LCM, or of a company of the group to which LCM belongs, or of its service providers, partners or suppliers. Any use, in any manner whatsoever, of these trademarks and or logos and or any other Content is subject to the express authorisation of LCM or of the holder of the intellectual property rights concerned.

Users of the Site undertake not to make any use whatsoever of the trademarks of the Products, whether word marks or semi figurative marks, and more generally not to infringe the intellectual property rights of LCM and or any company of the group to which LCM belongs.

LCM reserves the right to request the removal of any link redirecting to the Site that has not been, or is no longer, authorised and that causes damage to LCM and or to any company of the group to which LCM belongs.

Article 5 - Online Product offer

The User having the status of consumer may order Products online on the Site.

The online sale of Products is governed by the Site General Terms and Conditions of Sale which the consumer User must accept before any order for Products.

Ordering Products online on the Site by the consumer User is subject to the creation of a user account.

The consumer User undertakes to provide accurate information in the form and not to use another identity.

Article 6 - Creation of a user account

The consumer User may create a user account either when validating an order or by clicking on "My Account" at any time during browsing.

The creation of the user account is carried out by completing the fields of the corresponding form. The consumer User who creates an account undertakes to complete the form in good faith, to provide accurate information and not to use a false identity. The consumer User may modify the information provided at any time in the "My Account" section.

Creating a user account requires the creation of a password. The consumer User undertakes to keep the password confidential and acknowledges that LCM cannot be held liable in the event of disclosure, whether or not resulting from negligence on their part.

If the consumer User forgets their password, they may enter the login email address provided at registration and click on "forgot password". An email will then be automatically sent containing reset instructions.

If the consumer User does not use their user account for an uninterrupted period of two years, LCM may consider the account inactive. Consequently, LCM will send an email to the consumer User informing them of the new account status. If the User does not respond within the timeframe indicated in the email, LCM may then proceed to delete the account.

Article 7 - Contact form

The User may contact LCM via a contact form made available on this page.

The User guarantees that the information provided when using the contact form is accurate.

The User request will then be forwarded to the LCM consumer and customer services who will endeavour to process it as quickly as possible.

The Site does not allow the declaration of an adverse effect of a Product or an incident during use via the contact form. If the consumer User wishes to make such a declaration, they must contact directly the Regulatory Affairs department of SNOW GROUP at the following addresses:

By email: [email protected]
By post: SNOW GROUP - Regulatory Affairs Department, Avenue du Général de Gaulle, 14200 Hérouville-Saint-Clair, France.

Article 8 - Listing of points of sale

The Site lists physical points of sale distributing the Products. As such, the contact details, address and telephone number of these points of sale are provided on the Site.

If desired, the User may search from the Site for a physical point of sale located near the geographical position of their device or the postal address they choose to enter. This tool requires activation of the geolocation function of the browser of the fixed or mobile device used by the User.

The Site does not list the Products sold in these points of sale.

The listed points of sale do not sell the Products via the Site.

Furthermore, LCM does not guarantee in any way the availability of products sold within the physical points of sale listed on the Site. As such, LCM recommends that the User enquire with the points of sale to determine whether the desired references are available.

Article 9 - Listing of promotional offers

The Site lists periodic promotional offers relating to the Products.

These promotional offers may consist of price reductions on certain Products.

They may also consist of the allocation of gifts when purchasing certain Products.

In both cases, the Site only disseminates information relating to these promotional offers. Indeed, price reductions and the allocation of any gifts are granted by the participating physical points of sale.

As such, LCM informs the User that they must go to the participating points of sale if they wish to benefit from these promotions.

It is also specified that no contract relating to these promotional operations is concluded between the Parties via the Site.

Article 10 - ALGOTHERM newsletter

The User may subscribe free of charge via the Site to a newsletter allowing them to receive information relating in particular to the Products, treatments, spas and news of the brand "Algotherm".

Within this newsletter, information relating to product testing campaigns, games and promotional offers carried out in participating points of sale may also be communicated if the User has previously consented to receive these offers by email.

If the User wishes to benefit from this newsletter, they must register on the Site by completing the form, first name, last name and email address, and validating it by clicking on "SUBSCRIBE".

The User remains responsible for the information transmitted as part of their registration. In the event of an error, LCM cannot be held responsible for failures in processing the User requests resulting from the User failure to comply with this article.

Article 11 - Organisation of games

LCM and or companies of the group to which it belongs may organise competitions qualifying as promotional lotteries within the meaning of the French Consumer Code.

As such, the Site disseminates information relating to these events as well as the rules of these games.

Users are expressly invited to read the rules prior to participation.

Article 12 - Third party sites

The Site contains hyperlinks redirecting to other websites offered by third parties (hereinafter the "Third Party Sites").

LCM does not control the accuracy of the information found there, nor their content. LCM is not required to exercise control over the quality, legality, truthfulness or accuracy of the information published on the pages to which these hyperlinks refer.

Consequently, LCM cannot in any case be held liable for damages resulting from the use of, access to, or inability to use information or content of Third Party Sites.

Article 13 - Site management

LCM implements the technical solutions at its disposal to ensure access to the Site 24 hours a day, 7 days a week. However, due to the nature of the Internet, continuity of access to the Site cannot be guaranteed.

Moreover, for proper management of the Site, LCM may at any time:

Suspend, interrupt or limit access to all or part of the Site, reserve access to the Site or to certain parts of the Site to a specific category of Internet users, Remove any information that may disrupt its operation or contravene national or international laws, Suspend access to the Site in order to carry out updates.

Article 14 - Liability

14-1. Access to and operation of the Site

Any User of the Site is personally responsible for setting up the IT and communication means allowing access to the Site and for the knowledge required to use the Internet and the Site. The User remains responsible for connection and equipment costs related to Internet access and use of the Site, according to the terms set by their access providers and or electronic communications operators.

The User is aware of the risks of misappropriation and contamination by potential viruses circulating on the Internet. LCM cannot be held liable for such malfunctions or in the event of interruption of Internet communications.

It is recalled that fraudulently accessing or remaining in a computer system, hindering or distorting the operation of such a system, fraudulently introducing or modifying data in a computer system constitute offences punishable by criminal sanctions.

14-2. Limitation of liability

LCM endeavours to ensure the accuracy and updating of the information disseminated on the Site, and reserves the right to modify, at any time and without notice, the content or presentation of the Site. However, LCM cannot guarantee completeness or absence of modification by a third party, intrusion or virus.

As such, LCM liability cannot in any case be incurred in respect of any indirect damages whatsoever.

LCM cannot be held liable for any decision taken on the basis of information contained on the Site, nor for any use that may be made of it by third parties and disclaims in particular any liability arising from the transmission of confidential information over the Internet.

LCM cannot be held liable for elements beyond its control and damages that may be suffered by the technical environment of any User and in particular their computers, software, network equipment, modems, telephones and any equipment used to access or use the service and or information.

The Site may also contain hyperlinks redirecting to other websites. LCM does not control the accuracy of the information found there, nor their content. Consequently, LCM cannot in any case be held liable for damages resulting from the use of, access to, or inability to use information or content of other websites.

LCM is not required to exercise control over the quality, legality, truthfulness or accuracy of the information published on the pages to which these hyperlinks refer.

Article 15 - Personal data and cookies

LCM collects and processes personal data of Users browsing the Site and or who choose to use the contact form and or to order Products on the Site.

Provisions relating to the processing of such personal data as well as User rights are described in the Site Privacy Policy which LCM invites Users to read carefully.

The Site also uses cookies and other tracking technologies. For more information on these cookies, the User is invited to consult the Site Cookie Policy.

Article 16 - Modification of the T&Cs

LCM reserves the possibility to modify at any time all or part of the T&Cs in order to adapt them to changes in its operations and or to changes in legislation.

In any event, the applicable T&Cs are those in force on the day of Site use.

LCM invites Users to consult the T&Cs each time they use the Site.

Article 17 - Applicable law and dispute resolution

The T&Cs are governed by French law.

17-1. Users having the status of consumer

Any disputes relating to the T&Cs shall fall under the exclusive jurisdiction of the Commercial Court of Caen, to which jurisdiction is expressly and in advance attributed, including in the event of a third party claim or multiple defendants.

The User having the status of consumer is informed by LCM of the possibility, in the event of a dispute, of resorting to a conventional mediation procedure or any other alternative dispute resolution method.

The User having the status of consumer may submit any dispute opposing them to LCM to a consumer mediator.

The consumer mediator is that of FEVAD. To submit a dispute to the FEVAD mediator, the consumer User may:

complete the form on the FEVAD mediator website by clicking here,

send their request by post to the following address: Médiateur de la consommation FEVAD – BP 20015 – 75362 PARIS CEDEX 8

The request must be accompanied by the following elements:

consumer User contact details,
professional contact details,
statement of the dispute,
copy of the prior complaint,
where applicable, copy of the professional response,
any documents useful for examination of the dispute.

Furthermore, LCM informs the consumer User of the existence of the online dispute resolution platform set up by the European Commission and the possibility of using it in the event of a dispute. This platform is accessible via the following link: https://webgate.ec.europa.eu/odr/.

Before contacting the consumer mediator, the consumer User undertakes to send their complaint to LCM at the following address: [email protected].

17-2. Users having the status of professional

Any disputes relating to the T&Cs shall fall under the exclusive jurisdiction of the Commercial Court of Paris, to which jurisdiction is expressly and in advance attributed, including in the event of a third party claim or multiple defendants.

Article 18 - Contact

For any question or complaint relating to the Site, the services or personal data, the User may contact LCM at the following details:

By post: SNOW GROUP – E-SHOP ALGOTHERM – 44 avenue Georges Pompidou, 92300 Levallois-Perret, France
By email: [email protected].